60 Day Money Back Guarantee
If you are not fully satisfied with your UltraLatch purchase you may return them within 60 days from the original purchase order date for a full refund.
Following are the instructions on how to return your Ultralatch Handles:
- All UltraLatch units must be undamaged and returned complete to receive the full credit. All returned units are subject to inspection upon return.
- Please use our contact us page to send an e-mail to our customer service department
- Include your e-mail address and original order number in the comments, as well as the unit SKUs and quantities you want to return.
- We will reply with prepaid UPS return shipping label(s) to attach to your packages
- Return the labeled packages at your local UPS store or pick up location.
We thank you for considering the UltraLatch by SOSS for your door hardware needs and appreciate your business and feedback.